There are three common reasons an account gets locked at bijali 365: entering the wrong password 5 times in a row, suspicious login activity being detected, or an incomplete KYC verification.
Steps to resolve this:
- On the login page, click the "Forgot Password?" link and reset your password using the OTP sent to your registered mobile number.
- If resetting your password doesn't work either, email support@bijali365.bet with the subject line "Account Locked – [your mobile number]".
- You can also reach us via Live Chat — most issues are resolved within 30 minutes.
- Have a photo of your NID card or passport ready for identity verification.
⏱️ Account locks caused solely by repeated incorrect password attempts typically lift automatically after 2–4 hours. Contacting support can get it resolved faster.
KYC (Know Your Customer) verification on bijali 365 is primarily required before large withdrawals. Without completing it, withdrawals above ৳10,000 are generally blocked.
Required documents:
- ID Document: A clear photo of the front and back of your National ID (NID), or a photo of the main page of your passport.
- Selfie: A clear selfie holding your NID card in hand.
- Proof of address (optional): Bank statement or utility bill.
Steps to complete:
- Log in → Profile → go to the "Verification" section.
- Upload a photo of your document (JPG/PNG, max 5MB).
- Submit — approval usually takes 24–48 hours.
📸 Make sure your photo is clear and uncut — the full document must be visible. Blurry or incomplete images will delay the process.
Deposits at bijali 365 typically arrive in your wallet within 3–5 minutes. During peak hours, it may take up to 15 minutes. If your deposit still hasn't appeared after 30 minutes, follow the steps below:
Check these first:
- Open your transaction history in the Mobile Pay app and confirm whether the payment shows as "Successful".
- Check "Deposit History" at bijali 365 — look for any transactions showing as "Pending" or "Failed".
- Payment showing as successful but not in your wallet? This is usually caused by a server delay.
Have the following ready when contacting support:
- Mobile Pay Transaction ID (TrxID)
- Amount & time
- Sender mobile number
⚠️ If a deposit fails, your money is usually returned to your Mobile Pay/Nagad account within 24 hours. If it hasn't been refunded, email support@bijali365.bet with your TrxID.
Bijali 365's VIP program has 5 tiers in total. Points are earned on every bet and used to advance through the tiers.
To convert VIP points to cash, go to Profile → VIP Centre → "Redeem Points".
Bijali 365 offers betting on 20+ sports, including football, cricket, tennis, basketball, badminton, and e-sports.
Getting started:
- Log in and go to the "Sports" menu.
- Select a sport from the left menu — e.g. football — then choose a league or tournament.
- Open your chosen match from the match list and check the odds.
- Click on the odds you want to bet on — they'll be added to your bet slip.
- Enter the amount and tap "Confirm Bet".
Types of bets available at bijali 365:
- 1X2: Match Win/Draw/Loss — the simplest bet type.
- Over/Under: Whether the total goals or runs will be over or under a specified number.
- Handicap: Betting with a handicap advantage given to the weaker team.
- Accumulator: Multiply the odds across multiple matches for a chance at a bigger win.
- Live Betting: Bet on live matches with real-time odds.
💡 If you're new, start with small single bets (৳100–৳500) and check out bijali 365's Betting Tips page first.
Bijali 365 places the highest priority on protecting users' data and funds, employing internationally recognised security technology across the platform.
What we use to protect your data:
- 256-bit SSL encryption: All data transfers are fully encrypted and cannot be read by third parties.
- Two-factor authentication (2FA): Making OTP mandatory at login makes account theft virtually impossible.
- Suspicious login detection: You'll receive an instant SMS notification whenever a login is detected from an unrecognized device or country.
- Fund Segregation: Your deposited funds are kept separate from the company's operational funds.
- GDPR-compliant data policy: Your information is never sold to third parties.
To learn more about how we protect your personal information Privacy Policy Read.
🔐 Keep your account secure — use a strong password and never share it with anyone.
Yes — to open an account or participate in any form of betting or gaming at bijali 365, you must be at least 18 years of age — no exceptions.
Here's how bijali 365 ensures this:
- Date of birth is mandatory at the time of registration.
- Age is verified during the KYC process using an NID or passport.
- If any account is found to belong to a person under 18, it will be permanently closed immediately and any deposited funds may be forfeited.
- To protect underage members of your family Responsible Gaming Learn about Parental Controls on this page.
🛡️ Keep children away from online gaming apps and websites. Set password protection on shared family devices.